· Implement activities to sell the services in market.
· Pitch new clients on regular basis by interacting with them via e-mail, phone and on-site visits as well as maintain client relationships
· Work closely with the clients to ensure that new business opportunities are developed
· Gather information and perform complete background workup on new business opportunities.
· Constantly provide feedback to the management on the market intelligence to develop edge over competitors.
· Liaise with Media and Operations department to ensure smooth execution of projects/campaigns.
· Liaise with recovery personnel to inform them about the outstanding payments.
· Responsible for client inquiries and find solutions to client issues.
· Develop sales proposals and collaborate with company’s multiple internal departments to help improve the quality of our services.
· Must be strategic planner and have a strong understanding of company’s services to advise the clients in meetings.
· Responding to questions about our services and provide additional specialized services upon request of our clients.
· Ensure that all requests and project workflows are undertaken in a timely manner to meet client expectations
· Make sure that the outstanding payments are collected on time to complete the sales.
· Prepare client needs analysis presentations and present them to the management as and when required
· Record and maintain client wise status sheets for all jobs in process and share with line manager on weekly basis
· Maintain ‘contact reports’ consisting of details of all clients being pursued for business development along with their current status and way forward.
· Record and Maintain date-wise data related to clients which includes but is not limited to;
o Activity Briefs
o Creative Presentations
o Execution Designs
o Proposed and finalized Media Plans
o Jobs completed,
o Jobs in process,
o Jobs cancelled
o Task Sheets (mentioning job along with roles and responsibilities of each department/personal)
o Vendors list
o Recovery and outstanding status
· Line manager can ask for any or all of the above mentioned during or after completion of any project
Role Specific Competencies:
· Strong customer services and interpersonal communication skills
· Solid verbal and written communication skills
· Should be able to manage time, projects and sales efficiently and be detailed oriented.
· Strong judgment and decision-making skills
· Strong leadership skills
· Self-directed and be able to multitask
· 2-4 years of client services experience is required
· Candidates who have sales or customer service experience have a huge advantage.
· Desire to pursue a career in client services or sales
· 4 years bachelor’s degree in business administration or equivalent
Behaviours & Attributes:
· Ability to make good contacts
· Ability to deal professionally with internal and external contacts
· Ability to quickly establish credibility
Job Types: Full-time, Contract
Salary: Rs50,000.00 to Rs60,000.00 /month
- client services: 3 years (Required)
Manager Client Services Jobs in Lahore Kollaage Concepts Lahore Manager Jobs Latest 2020 is published on 2020-04-15 06:42:36
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