Implementing strategies of the management, maximizing new business opportunities and deepen existing relationships with the aim of creating profitability whilst ensuring the highest levels of service quality and operational controls.
- Ensure achievement of assigned targets as per the defined deadlines.
- Daily sessions on business momentum and target achievement with Relationship Managers / Frontline Staff.
- Inculcate the cross-sell culture among the frontline staff members with the objective to have Multiple Product Sales Model comprising of Deposits, Bancassurance, Consumer Finance,Value Added Services (VAS), SME and Agri.
- Improvement in utilization of Alternate Distribution Channels like, Mobile Banking, Internet Banking, Debit Cards and SMS Banking.
- Portfolio Analysis of the Branch, identifying the stagnant customer base and drive the deepening of multiple products selling.
- Effective interaction with clients focusing on existing customer base, tail management and activation of dormant accounts.
- Generate additional business through referrals.
P&L and Balance Sheet
- Monthly review of P&L of the Branch with the objective of optimum utility of available resources, which will lead to enhanced revenue lines with standard cost components.
- Balance Sheet management inline with the Bank’s strategy.
- Management of Cost of Fund keeping in view the Interest Rate Scenario and the Bank’s Strategic view.
- Periodic analysis of associated cost components and devise the strategies to control the cost environment keeping in view the inflationary challenges.
- Controlling of day-to-day variable expenses.
Customer Experience & Efficiency in Banking Services
- Effective complaint management
- Monitor service delivery in the Branch ensuring high competitive standards.
- Monitoring of Branch upkeep to enhance customer experience.
Branch Operations & Compliance
- Compliance of regulatory framework with special focus on KYC parameters.
- Constantly review internal and prudential KYC and AML requirements with a view to remain updated on any revisions
- Periodic Review of the customer base in line with the assigned risk categories.
- Transaction monitoring with special focus on large transaction volumes.
- Conduct periodic sessions with Branch Staff and Ops Support Team to review key operational risks and efficiency level as per KPIs and KRIs.
- Responsible for satisfactory audit rating for the branch.
Managing Human Resources
- Lead and motivate Branch Staff towards achieving their respective targets.
- Identify and elevate staffby providing role enhancement opportunities.
- Recommendation for Recruitment, transfer and postings of staff.
- Coaching, mentoring&counseling staff members.
- Undertake succession planning.
- Staff performance reviews – productivity & performance appraisals
- Any other assignment delegated by supervisor.
Communication Skills, Account Sales Strategies, Interpersonal Skills,
Faysal Bank Jobs May 2020 for Branch Manager is published on 2020-05-05 21:34:07
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