Member Specialist Job vacancy at Sam’s Club

In 1983, Sam Walton launched the inaugural Sam’s Club in response to a rising demand from customers seeking to purchase goods in bulk. Since its inception, Sam’s Club has experienced exponential growth, establishing over 600 clubs across the United States and expanding to include 100 international locations. By providing cost-effective, wholesale products to its members, Sam’s Club simplifies saving for both families and small business proprietors. As a member specialist, you can further assist them to improve more.

With approximately 110,000 associates nationwide, Sam’s Club boasts an average club size of 134,000 square feet, offering a wide array of bulk groceries and general merchandise. Additionally, many clubs feature specialized services such as pharmacies, optical departments, photo centers, and tire and battery centers.

Sam’s Club proudly upholds its commitment to Equal Opportunity Employment, affirming that diversity enriches our organization. By fostering an inclusive environment that values unique perspectives, experiences, and identities, we believe we can better serve our associates, customers, and communities, ultimately enhancing the quality of life for all.

Responsibilities:

• Ensure adherence to Company policies and procedures within designated areas by managing returns, organizing merchandise, and monitoring for shrink and damages.
• Provide exceptional member service by maintaining exit areas, assisting with purchases, and addressing member needs promptly and courteously.
• Support members with self-checkout processes, resolving any issues, and promoting Sam’s Club products and services.
• Contribute to the protection of Sam’s Club assets by monitoring for potential criminal activity and following security protocols.
• Assist in training Member Frontline Service associates and facilitating continuous learning opportunities.
• Uphold company standards of ethics and integrity in all actions and interactions.
• Collaborate with colleagues and management to prioritize tasks, meet deadlines, and identify areas for improvement.

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Preferred Qualifications for the Member specialist:

• Customer service experience, proficiency in retail operations including front-end equipment operation, familiarity with mobile retail applications.

Primary Location: 1572 N DUPONT HWY, DOVER, DE 19901-2215, United States of America

View the official Announcement

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